Short stem won’t screw onto base

If the short stem won’t screw onto the base, perhaps the thread is not starting properly. Align the stem more vertically, rotate it slightly, and try again. Do this several times starting at different orientations.

If this doesn’t work or the stem won’t screw all the way onto the base, the short stem may be bad. Try screwing it onto male part of a long stem. If it doesn’t go, then the short stem is probably bad. It it does go, then the male threaded part on base may be bad.

Try screwing a long stem onto the base. If it works, the base is OK and the short stem is definitely bad. If not, the male part on base is bad. Contact support@arioliving.com and explain the problem.

Long stem won’t screw onto short stem or first long stem

If a long stem won’t screw onto the short stem or the first long stem, perhaps the thread is not starting properly. Align the long stem more vertically, rotate it slightly, and try again. Do this several times starting at different orientations.

If this doesn’t work, or the sections don’t screw together all the way, the male threaded insert on short stem or the other long stem already assembled may be bad. Try screwing the stem in question onto a different stem part.

If it works then the male part of the short or first long stem is bad. If it does not, then the female part of the long stem is bad. Contact support@arioliving.com and explain the problem.

Cannot screw very short stem (VSS) onto lamp head

If a VSS won’t screw onto the lamp head, perhaps the thread is not starting properly. Align the VSS more vertically, rotate it slightly, and try again. Do this several times starting at different orientations.

If the stem starts, or won’t go all the way onto the lamp head, try screwing it onto end of one of the long stems. If it does not go, then the VSS is bad. If it does go, then check the lamp head as follows. Try screwing a very long stem onto the lamp head. If it goes, VSS is definitely bad, if not, there is a bad bushing on lamp head. Contact support@arioliving.com and explain the problem.

Cannot plug lamp head cable into control stem

If you are having difficulty plugging in the lamp head cable onto the connector on the control stem, the plug may not be oriented properly. Look at Figure 1 in the assembly instructions.

Orient latch (the little movable lever) on lamp head cable connector toward outside of the control stem and try again.

If the connector still won’t go, look inside the connector of the control stem to see if any of the metal pins appear bent. If this is the case, the cable is too short or something else seems wrong, contact support@arioliving.com and explain the problem.

Cannot plug white DC connector into control stem

It may be that the connector is not oriented properly. See Figure 3 in the assembly instructions and be sure that the side of the connector with the arrow-like latching details is facing the outside of the control stem.

Orient latch on DC cable toward outside of control stem.

Cannot screw control stem onto stem of lamp

If the control stem won’t screw onto the rest of the lamp, perhaps the thread is not starting properly. Align the stem more vertically, rotate it slightly, and try again. Do this several times starting at different orientations.

Try screwing a part with a different male thread into the long stem. If it works then the male thread on the lamp stem is bad. If it does not, then the control stem female thread itself is bad. Please contact us at support@arioliving.com and explain the problem.

Cannot plug power supply connector into base

Connector may not be plugged in all the way. Gently lay the lamp down and look to see if it is and if not, push on it with a bit more force. On some lamps, plugging in the first time may be more difficult that one would expect.

If lamp operates normally then the connector is inserted sufficiently. If not, then contact us at support@arioliving.com.